Dear customers,

We are happy to welcome you safely in our stores..

In order to allow you to shop with peace of mind, we put in place measures to provide you a safe, clean, and pleasant environment. Here are some examples:

      • Our stores are still being cleaned regularly and we’re increasing the frequency of equipment cleaning, especially in high-traffic areas.
      • We’ve installed Plexiglass® panels at our checkout counters and placed stickers on the floors to help you respect the 2-metre physical distancing rule at all times.

Shopping tip: To optimize your visit, we recommend that you pre-shop on our website and then present to our store advisor a list of the products that you are interested in.

In closing, don’t forget that we can now assist you with your shopping in different ways:


ACTIONS TO REMEMBER FOR EVERYONE'S SAFETY:




 


Q&A Covid-19


1. Will I get my delivery?
          We are currently honoring all scheduled deliveries. Unless the situation poses a danger to the health and safety of our customers or our employees.


2. Are there any additional deadlines for deliveries?
This is possible, if there is a delay, we will contact you.

3. What measures are taken by the deliverers to ensure their safety and that of customers?
By a concern of collective efforts and following the recommendations of the governmental authorities for the health and the good of all, we have adjusted our delivery service with these preventive measures:
          • *Our delivery service will be free of charge for all orders of $799 and over , before taxes. We will deduct from your purchase an amount equivalent to the shipping cost, up to a maximum of $ 39.99.
          • Our delivery teams will ring or knock and then place your merchandise inside your home in the location you request. In order to maintain everyone's health, please stay a minimum distance of two meters from our delivery people.
          • The deliverers will take pictures of the documents you signed, with your own pen, at the time of delivery.
          • If you have cough, fever, or trouble breathing, if you have been in contact with someone who has contracted COVID-19, or if you are in quarantine, please advise us.
4. Should I pay the balance of my order before my delivery or my pick up order at the distribution center?
Yes, please contact us and we will get back to you shortly.

5. I was suppose to pick up my order in store, what should I do now?
Please contact us and we will answer you as soon as we can.
Then you will be allowed to pick it up at our distribution center at 8600 Place Marien, Montréal-Est, H1B 5W8.

6. Can I pick up my online purchase at the distribution center?
Yes. It is possible to pick up your merchandise WITHOUT CONTACT at our distribution center (8600 Place Marien, Montréal-Est, H1B 5W8), from Monday to Saturday between 9am to 4pm.

Procedure:
          • If you have cough, fever, or trouble breathing, if you have been in contact with someone who has contracted COVID-19, or if you are in quarantine,please do not leave your house
          • When you arrive, announce yourself and make sure you have your bill on hand.
          • Please follow government recommendations for physical distancing: a minimum of 6 feet between you and other customers or staff.
Our smaller teams must follow all the required health guidelines and social distancing rules. Your merchandise will be put outside the warehouse upon your arrival and you will have no direct contact with our staff. You’ll understand that we won’t be able to offer you help in loading the products into your vehicle. We are sorry for the inconvenience. Thank you for your understanding.

7. I used to pay my account in store, what should I do now?

Payment of your Brault et Martineau statement (financing)

Brault & Martineau private-label card

You can make your payment through the following financial institutions:
BMO, RBC, Desjardins and National Bank

          • Brault et Martineau – Desjardins credit card is already in the list of your beneficiaries/payees
          1. Log into your financial institution's website
          2. Select Brault et Martineau – Desjardins credit card from the drop-down list of beneficiaries/payees
          3. Proceed to payment
          • Brault et Martineau – Desjardins credit card is not in the list of your beneficiaries/payees
          1. Log into your financial institution's website
          2. In the Payments section, click to add a beneficiary/payee
          3. Search for Brault et Martineau – Desjardins credit card
          4. Enter your account or credit card number starting with 453094
          5. Afterward, you will only have to select Brault et Martineau – Desjardins credit card from the drop-down list of beneficiaries/payees and proceed to payment
          • Accord D financing, Visa Desjardins credit card
          You can make your payment through the following financial institutions:

          BMO, TD, Desjardins and National Bank
            • Visa Desjardins is already in the list of your beneficiaries/payees

              1. Log into your financial institution's website
              2. Select Visa Desjardins from the drop-down list of beneficiaries/payees
              3. Proceed to payment
            •  Visa Desjardins is not in the list of your beneficiaries/payees
              1. Log into your financial institution's website
              2. In the Payments section, click to add a beneficiary/payee
              3. Search for Visa Desjardins
              4. Enter your account or credit card number starting with 453091
              5. Afterward, you will only have to select Visa Desjardins from the drop-down list of beneficiaries/payees and proceed to payment
8. I want to pay the balance of my bill before delivery, what should I do?

Payment of your Brault et Martineau purchase (bill) without financing before delivery

You can make your payment through the following financial institutions:
BMO, RBC, Desjardins and National Bank

            • Brault et Martineau – sans financement is already in the list of your beneficiaries/payees
              1. Log into your financial institution's website
              2. Select Brault et Martineau – sans financement from the drop-down list of beneficiaries/payees
              3. Proceed to payment 
            • Brault et Martineau – sans financement is not in the list of your beneficiaries/payees
              1. Log into your financial institution's website
              2. In the Payments section, click to add a beneficiary/payee
              3. Search for Brault et Martineau – sans financement
              4. Enter either your order number or customer number as requested by your financial institution
              5. Afterward, you will only have to select Brault et Martineau – Desjardins credit card from the drop-down list of beneficiaries/payees and proceed to payment
              Please note that you must make one payment by order and that your financial institution might take up to 72 hours to transfer your payment to our financial institution.


9. How can I follow up on my service request?
              For any service request or other question, you can 
contact us
              and we will get back to you as soon as possible.


10. What happens with my expiring 100 Days Trial period on mattresses?
            We are extending the “100 Days Trial period on mattresses” for eligible customers until resumption of regular activities.