Delivery

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Territory & Rates

At Brault & Martineau, we offer two delivery options. Our experts can deliver your order within a 200-kilometre radius for an amount of $39.99. Beyond that, delivery is still available, but for an extra fee. Expedited parcel service is also available for some products through our partnership with Canada Post. 

Free delivery promotion

Our delivery service will be free of charge for all orders of $799 and over, before taxes. We will deduct from your purchase an amount equivalent to the shipping cost, up to a maximum of $39.99.

PLANNING YOUR DELIVERY

Our delivery experts will contact you to schedule a delivery date. If your item is being delivered by Canada Post, your order will always be shipped as quickly as possible. Once your order has shipped, you will receive a notification and a tracking number.

Deliveries start at 7:00 a.m. and end late in the evening. The day before your delivery:

Note that this time slot will be given as an indication and is not changeable. Brault & Martineau will always do everything in its power to deliver your merchandise on the date agreed with you. Sometimes, however, exceptional situations may arise, such as poor weather conditions or a truck breakdown. In the event of a circumstance beyond our control, Brault & Martineau cannot be held responsible for missing a scheduled delivery date. We will keep you posted if any difficulties arise during delivery.

Should we have to arrange a second delivery because you were away when our team arrived, additional shipping charges may apply. If you intend having someone other than yourself to be present to receive your items, please let us know, so we can take the name and contact details. Our team will ask for an identity card with photo when delivering the goods.

WEB ORDER DELIVERY

If your order was purchased on our website, you will have to be present for the delivery and present:

Safe delivery

PRACTICAL TIPS

Damaged or defective item

In keeping with best safety practices, our delivery people safeguard the quality of your merchandise by unpacking and installing appliances where you want them. If the item is damaged or defective, report it within 48 hours of delivery. You can contact the Customer Service, by dialing 514-881-4051, or access “My account” space and create an Online service request.

You might also be interested in reading our return policy.

More questions?

Please contact our representatives by chat or contact us here, and we will get back to you as soon as possible.