Delivery


Covid-19 : Contactless delivery, free for orders over $ 799*

By a concern of collective efforts and following the recommendations of the governmental authorities for the health and the good of all, we have adjusted our delivery service with these preventive measures:

  • *Our delivery service will be free of charge for all orders of $799 and over , before taxes. We will deduct from your purchase an amount equivalent to the shipping cost, up to a maximum of $ 39.99.
  • Our delivery teams will ring or knock and then place your merchandise inside your home in the location you request. In order to maintain everyone's health, please stay a minimum distance of two meters from our delivery people.
  • No signature will be required; a photo of you and your merchandise in the doorway will serve as your signature.
  • No recovery of old items will be accepted, but we will be happy to put your old items outside your property at a cost of $ 20 for each item.
  • If you have cough, fever, or trouble breathing, if you have been in contact with someone who has contracted COVID-19, or if you are in quarantine, please advise us.

For questions regarding COVID-19, click here.**


Need a little help to get your purchase home? We deliver!*

No room in your car or time to get your purchase home? Never worry, we're there for you! At Brault & Martineau, we offer the safest and most reliable and efficient delivery options on the market. You have two delivery options. Available seven days a week in certain regions of Quebec, our experts can deliver your order within a 200-kilometre radius* for an amount of $39.99. Beyond that, delivery is available for a small fee. Expedited parcel service is also available for some products through our partnership with Canada Post. Now that's combining business with pleasure!

Wherever you want, when you want!

At Brault & Martineau, we've eliminated wait times! No unpleasant surprises! Our delivery experts will contact you to schedule a delivery date. If your item is being delivered by Canada Post, your order will always be shipped as quickly as possible. Once your order has shipped, you'll receive notification and a tracking number. Nothing could be easier when you do business with us!

Brault & Martineau will always do everything in its power to deliver your merchandise on the date agreed with you. Sometimes, however, exceptional situations may arise, such as poor weather conditions or a truck breakdown. In the event of a circumstance beyond our control, Brault & Martineau cannot be held responsible for missing a scheduled delivery date. We will keep you posted if any difficulties arise during delivery.

You can have peace of mind, knowing that our experts are looking after you!

In keeping with best safety practices, our delivery people safeguard the quality of your merchandise by unpacking and installing appliances where you want them. If the item is damaged or defective, report it to Customer Service within 48 hours of delivery (read our return policy).

If you need assistance, please contact our representatives by chat or contact us here, and we’ll get back to you as soon as possible.

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A few tips for delivery of your merchandise:

  • Make sure door openings, stairways and the space where you want your item to go are big enough for the delivery people to position your merchandise easily..
  • Make sure your entryway is clear and uncluttered during delivery.
  • Someone aged at least 18 must sign for the item on delivery.
  • We recommend you put down floor coverings to protect your home from damage.
  • For safety reasons, our delivery people cannot remove their shoes/boots when they deliver merchandise into your home.
  • Our delivery people are authorized to remove only those doors that are equipped with pivot hinges.Our delivery people will unpack the merchandise, unless it is an item that requires assembly.
  • If we need to remove your old electrical appliance, please disconnect it, move it out of its space and empty out the contents. Brault & Martineau cannot be held responsible for personal effects left inside items collected by delivery people.