Due to exceptional circumstances and following the government recommendations, all our stores are temporarily closed, to ensure the health of our customers and employees.
However, our online store and phone shopping service, our contactless home delivery service, our distribution center and our customer service remain operational. For more information on our current preventive measures for COVID-19, click here.
Our online chat service allows you to contact a customer service representative immediately to help you. Do you prefer email assistance? Contact us here.
NOTE THAT OUR STORES ARE TEMPORARILY CLOSED
We have 9 stores on the South and North Shores, as well as in Montreal, the Eastern Townships and in the Outaouais area. Click here to access our store locator.
The credit plans offered are available in store or online. You can contact our advisors via the chat service for more information on credit terms and conditions or click on the link "Credit Offered'.
Taxes cannot be paid on credit because they must be paid at the time of purchase.
Interest is calculated as of the date on which your account is due, not as of the purchase date. Therefore, no interest is charged until the due date. You can contact our advisors via the chat service for more information on credit terms and conditions or click on the link Credit Offered.
When you make a purchase online, you can use your Brault & Martineau credit card, VISA and MasterCard. In store, in addition to the above, we also accept cash, cheques, Brault & Martineau gift certificates, and direct debit (Interac).
Payment of your Brault et Martineau purchase (bill) without financing before delivery
You can make your payment through the following financial institutions:
BMO, RBC, Desjardins and National Bank
For corporate purchases, please send us an email by going to our 'Contact us' page.
The manufacturer's basic warranty applies to all merchandise. You may also purchase our Protection Plus service program, available in store, on household appliances and electronics. For mattresses, we offer a 100-day Comfort Guarantee trial with no restocking fee. Check our Comfort Guarantee section for more details.
If you completed your purchase online, all merchandise is delivered by truck or through our partner, Canada Post. If you made your purchase in store, certain items can be picked up directly in store or at the Distribution Centre.
Delivery is available within a 200 km* radius of one of our stores. The regular fees are $39.99, but until March 31st, 2021, the delivery is free for orders of $799 and over. Beyond the 200-km radius, the delivery is available for an extra fee. Expedited parcel service is also available through our partnership with Canada Post.
Check the Delivery section for more details.
Your order status is normally shown in the online customer account that you set up when you made your purchase on our site. If you made your purchase in store, we recommend you speak with one of our customer service representatives by going to the Contact Us page. They will be able to assist you.
As soon as the item is available, our delivery experts will contact you to select your preferred delivery date. Expedited parcel service is also available through our partnership with Canada Post. Check the Delivery section for more details.
Our delivery people will unpack the merchandise, with the exception of items that require assembly. However, please note that you must keep the original packaging in order to return electronics and accessories. We also pick up old appliances free of charge, if the request is made at the time of purchase. However, Brault & Martineau cannot be held responsible for damage caused when moving out old appliances.
We offer an installation service on bedroom sets, electric beds, bed bases, kitchen sets, living room sets, television stands, wall units and audio/video equipment. We can also reverse doors or connect appliances purchased in our stores. Please contact us for an installation estimate by going to our 'Contact us' page.
If you notice damage to your merchandise at the time of delivery, contact Customer Service for assistance. You can reach a representative using the online chat service or click here to contact us.
If you purchased the Protection Plus service program and your appliance is defective, contact Protection Plus at 1 800 290-9029.
You can be reimbursed for your purchase by cancelling your order before taking possession of the item or by refusing the item when it is delivered. For returns or exchanges, the item must be returned in original condition, clean and hygienic, with no broken parts or scratches. For further details, please consult the returns policy.
We recommend to reach our customer service representatives using the online chat service for assistance in tracking your order or click here to contact us.
All you have to do is contact VISA Desjardins at (514) 397-4415 or 1 (800) 363-3380.
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