Returns Policy

You’ve changed your mind? No problem! We’ll make sure you’re fully satisfied.

What if you buy a piece of furniture from us that doesn’t suit your home as well as you thought it would? Or an appliance that isn’t as easy to use as you expected? No problem! What we care about most is that you’re fully satisfied whenever you do business with us. That's why we understand that you may change your mind after you make a purchase.

A refund process that meets your expectations *

You can obtain a refund of your purchase by asking for your order to be cancelled before you take possession of the item, or by refusing the item at the time of delivery, with no cost or penalties.

*If the item was a special order, no refund is possible, and the deposit cannot be refunded.

If you have any questions, please contact our Customer Service Department.

A simple, trouble-free exchange policy

Because your satisfaction is so important to us, Brault & Martineau will be pleased to exchange any product that does not meet your expectations for a product of equal or greater value. If you live within a 200 km radius of one of our stores, we’ll gladly pick the item up at your home, free of charge.

Note: You must request the exchange within 2 days of delivery (excluding holidays). Restocking fees**, certain conditions and exclusions may apply (for more details, please see the conditions and the table below).

If you have any questions, please contact our Customer Service Department.

Conditions (condition of merchandise and exclusions)

Only merchandise purchased at Brault & Martineau will be accepted for exchange. The item must be returned in its original condition, without any damage or scratches, and in acceptable sanitary condition. Electronic products and accessories must be returned in their original packaging.

Exclusions: software, heat pumps, pillows, products requiring assembly, and items purchased during warehouse sales.

Delivery and restocking charges

Product Delivery Restocking fees
Furniture and decorative items Free*** 35% of the price of the item
Mattresses Free*** No restocking fees
under our Comfort Guarantee****
Electrical household appliances, air conditioners, and vacuum cleaners Free*** 25% of the price of the item
Electronics and accessories (in original packaging) Free*** No restocking fees
if package unopened
15% of the price of the item
if package opened

** Note that restocking fees do not apply for a delivery error.

*** Delivery charges may apply for customers located outside a 200 km radius of our closest store.

**** Comfort guarantee (a no-fee 90-day trial period for mattresses): In addition to the manufacturer’s warranty, which protects you against defects, Brault & Martineau offers a Comfort guarantee – a no-fee 90-day trial period during which you can exchange your mattress with no headaches and no restocking fees if you do not find it completely comfortable. For full details, please see the section “Comfort guarantee (mattresses)’’.

Damage and defects *****

If you find any damage or defect on your products after delivery, you must report it to one of our customer service agents within 2 days of delivery (excluding holidays).

If you have any questions, please contact our Customer Service Department.

***** We may send a technician to your home to assess the problem and attempt to solve it.