Damaged or Defective Items
In keeping with best safety practices, our delivery people safeguard the quality of your merchandise by unpacking and installing appliances where you want them. If the item is damaged or defective, report it within 48 hours of delivery.
You can call our customer service team toll-free at 1 833 333-0345, or sign in to your client account to create an online service request.
Real-time tracking of your order
On the day of your delivery by our team, be informed in real time and follow the route of our delivery truck. No need to wait for hours without knowing!
In addition, before the big day, you can plan or modify your delivery by going directly to your profile or via the tool in our Customer Service section.
The delivery of your property should be a pleasant moment, not a stressful experience! That's why we're putting in place these facilities to improve service and flexibility.